Frequently Asked Questions
Find answers to common questions about our courses and platform.
General Questions
What is Course Sustain Solutions?
Course Sustain Solutions is a professional learning platform that offers high-quality courses designed to help individuals advance their careers and develop new skills. We focus on practical, applicable knowledge that can be immediately used in professional settings.
Who creates the courses?
Our courses are created by industry professionals and subject matter experts with real-world experience in their respective fields. Each instructor is carefully vetted to ensure they can provide valuable, practical insights.
How do I choose the right course?
Consider your current skill level, career goals, and interests. Each course page includes detailed information about prerequisites, learning outcomes, and course content. You can also contact us for personalized recommendations.
Course Access & Learning
How long do I have access to a course?
Once you purchase a course, you have lifetime access to all course materials. You can learn at your own pace and revisit content whenever you need to refresh your knowledge.
Can I download course materials?
Course materials are designed to be accessed through our platform. Some supplementary resources may be downloadable, depending on the specific course and instructor preferences.
Do you offer certificates?
Many of our courses include completion certificates that you can add to your professional profile. Certificate availability is indicated on each course page.
Can I learn on mobile devices?
Yes, our platform is fully responsive and works on all devices including smartphones, tablets, and desktop computers. You can learn anywhere, anytime.
Payment & Billing
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express. All payments are processed securely through our encrypted checkout system.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. Your financial data is never stored on our servers and is processed through secure payment gateways.
Do you offer refunds?
We want you to be satisfied with your learning experience. Please review our Terms of Service for detailed information about our refund policy and procedures.
Are there any hidden fees?
No, we believe in transparent pricing. The price you see on the course page is the total cost. There are no additional fees, subscriptions, or hidden charges.
Technical Support
What if I experience technical issues?
Our support team is available to help with any technical issues. Contact us through our support form or email, and we'll work to resolve any problems quickly.
What are the system requirements?
Our platform works on all modern web browsers and devices. You'll need a stable internet connection to access course content. No special software or downloads are required.
How do I reset my password?
If you forget your password, use the "Forgot Password" link on the login page. You'll receive an email with instructions to reset your password securely.